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Customer Service

 

Where does your store accept orders from?
We are able to accept orders all over the world.


Why are your goods so cheap?
(1) All our goods are purchased directly from the factory. In this way we can cut out a great deal of unnecessary expenditure by removing intermediate agencies, such as exporters, importers, wholesalers, retailers and so on. Thus we save a lot of money for our customers. This will save about 25% of the retail price.
(2) We purchase large quantities overstock products in the off-season at a very low purchase price, because a huge single purchase can get a very good discount, our procurement cost is about 70% of others. Thus we save another 10% of the retail price. These products are mainly hot-selling products which are over-produced by the factory. We guarantee no quality problems exist, as we have a series of quality control process.
(3)We use Web sales, instead of store sales. Thus we cut out the high cost of store rental and sales staff wage costs. This will save about 15%of the retail price.We use standardized packaging, which will reduce packaging costs. What we use is very standardized, low-cost, and environmentally friendly materials. This saves about 10% of the prices.
In view of the above cost reduction activities, we are able to sell at about 30% to 50% of the stores retail price, which will save you 50% to 70% of the total price.


How will I know if my order is confirmed?
If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you that your order has shipped and also contains an order tracking number.

Can I make changes to my online order?
Yes, you can, but please contact us via email within one business day. Cause your items are typically processed and shipped within one business day after we receive your payment.

When is my order shipped?
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m.) are typically processed and shipped within three business days. Once an order has processed, delivery time depends on the chosen shipping method and post office, usually you will receive your goods in 5-10 business days.

What should i do if I place an order at online store but it have been out of stock or sold out?
While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. If one or some of your purchases are out of stock, we will contact you via email asap, Also we accept refund or changes when your goods are out of stock or sold out. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email.

If i dissatisfied with my items?
Making a returns or exchanges are easy using USPS.You must send your returned package via your own expense and provide us with a tracking number cause all the items are the lowest price. Refunds are made in the Credit card or other payment and may take up to two business days to process after we receive the returned goods. Please note card refunds may take up to three weeks for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Kindly include when you contact us the following information. This will expedite the processing of your return.
*Your order number, your full name, and the date the order was placed and received
*A list of the product(s) to be exchanged or refunded
*The reason for the return of the products

In case you have any question, please don't hesitate to contact us by email:

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